Response times for Repairs
Examples: fire/flood/gas leak/break-in
Timescale: 4 hours
Examples: roof leaks/faulty locks/electrical repairs/plumbing repairs/security measures
Timescale: 5 working days
Examples: external repairs/internal joinery works/plasterwork/building work/roof repairs
Timescale: 15 working days
Bogus Callers – Please ensure you check identity cards before you allow any staff into your home, if you are unsure whether they are genuine, ask them to stay outside until you call us to check!