Repairs and Maintenance

This section deals with your home - how you can best look after it, report repairs, how we maintain the building, and who is responsible for what.

My Repairs Summary

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Reporting a repair

Online

Log into our secure ‘My Home’ area to report a repair online.

By Phone

During office hours (9am-5pm):

Call 01592 721917 and select Option 1 to report a non-gas repair or if you wish to speak with someone in our office.

Call 01592 721917 and select Option 2 to report a gas repair

Emergency Contact Details (out of office hours):

Call - 01592 721917

Non gas related repairs – select Option 1 - you will be transferred to our Maintenance Contractor

Heating  or Gas Repair - select Option 2 - you will be transferred to our Gas Contractor

Only call this number to report emergency repairs which cannot wait until the next working day.

Please note that this class of repair is intended to deal with genuine emergencies which are likely to cause property damage, injury or death.

An Emergency Repair is any situation where:

  • works are required to make a property safe.
  • there is a safety risk to the tenant or other members of the public.
  • there is a risk of property damage