Repairs and Maintenance
This section deals with your home - how you can best look after it, report repairs, how we maintain the building, and who is responsible for what.
My Repairs Summary
Reporting a repair
Online
Log into our secure ‘My Home’ area to report a repair online.
By Phone
During office hours (9am-5pm):
Call 01592 721917 and select Option 1 to report a non-gas repair or if you wish to speak with someone in our office.
Call 01592 721917 and select Option 2 to report a gas repair
Emergency Contact Details (out of office hours):
Call - 01592 721917
Non gas related repairs – select Option 1 - you will be transferred to our Maintenance Contractor
Heating or Gas Repair - select Option 2 - you will be transferred to our Gas Contractor
Only call this number to report emergency repairs which cannot wait until the next working day.
Please note that this class of repair is intended to deal with genuine emergencies which are likely to cause property damage, injury or death.
An Emergency Repair is any situation where:
- works are required to make a property safe.
- there is a safety risk to the tenant or other members of the public.
- there is a risk of property damage