Repairs and Maintenance

This section deals with your home - how you can best look after it, report repairs, how we maintain the building, and who is responsible for what.

Reporting a repair

By Phone

During office hours (9am-5pm):

Call 01592 721917 and hold for one of our team to help you with your query

Emergency Contact Details (out of office hours):

Call - 01592 721917

All emergency repairs – select Option 1 - you will be transferred to our Maintenance Contractor

Only call this number to report emergency repairs which cannot wait until the next working day.

Please note that this class of repair is intended to deal with genuine emergencies which are likely to cause property damage, injury or death.

An Emergency Repair is any situation where:

  • works are required to make a property safe.
  • there is a safety risk to the tenant or other members of the public.
  • there is a risk of property damage