Policies
On this page you can find the policies and procedures that govern our day-to-day operations, our service level aspirations and underpin our customer-focused approach.
Downloads
| Title | File Size | |
|---|---|---|
| Equal Opportunities Policy | 129KB | |
| Equality And Diversity Policy | 170KB | |
| Estate Management Policy | 107KB | |
| Customer Charter Policy | 117KB | |
| Pet Policy | 97KB | |
| Mutual Exchange Policy | 176KB | |
| Decoration Allowance Policy | 208KB | |
| Succession Policy | 272KB | |
| Void Policy And Procedures | 269KB | |
| Recharge Policy | 258KB | |
| Complaints Handling Policy Leaflet | 2MB | |
| Data Protection And Confidentiality Policy | 155KB | |
| Fair Processing Notice | 172KB | |
| Medical Adaptation Leaflet | 349KB | |
| Emergency Repair Guide | 94KB | |
| Privacy Policy | 131KB | |
| Allocation Policy | 208KB | |
| Rent Collection And Arrears Policy | 91KB |