Policies

On this page you can find the policies and procedures that govern our day-to-day operations, our service level aspirations and underpin our customer-focused approach.

Downloads

	Title	File Size
	Allocation Policy	208KB
	Anti Social Behaviour Policy	243KB
	Business Plan 2018-21	694KB
	Charitable Model Rules Scotland 2020	330KB
	Code Of Conduct for Governing Body	201KB
	Code Of Conduct for Staff Members	267KB
	Complaints Handling Policy Leaflet	2MB
	Customer Charter Policy	117KB
	Data Protection And Confidentiality Policy	155KB
	Decoration Allowance Policy	208KB
	Emergency Repair Guide	94KB
	Entitlements Payments And Benefits Policy	165KB
	Equality And Diversity Policy	170KB
	Equal Opportunities Policy	129KB
	Estate Management Policy	107KB
	Fair Processing Notice	172KB
	GDPR Recruitment And Selection Privacy Notice	113KB
	Health And Safety Policy	39KB
	Information Charging Policy	117KB
	Maintenance Policy	216KB
	Medical Adaptation Leaflet	349KB
	Medical Adaptations Policy	398KB
	Membership Policy	93KB
	Mutual Exchange Policy	176KB
	OVHA Rules	10MB
	Pet Policy	97KB
	Privacy Policy	131KB
	Recharge Policy	258KB
	Register Of Interests	78KB
	Rent Collection And Arrears Policy	91KB
	Repair Responsibilities	53KB
	Rent Setting Policy	106KB
	Standing Orders	106KB
	Succession Policy	272KB
	Tenant Participation Strategy	64KB
	Void Policy And Procedures	269KB

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Policies

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