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Ore Valley Housing Association

Coronavirus Covid-19

Updates and information

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      • Is it a complaint?
      • Our complaints procedure
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      • Our Mid Market Rent Developments
      • Mid Market Rent Application Form
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Policies

On this page you can find the policies and procedures that govern our day-to-day operations, our service level aspirations and underpin our customer-focused approach.

Downloads

Title File Size
Allocation Policy 208KB
Anti Social Behaviour Policy 243KB
Business Plan 2018-21 694KB
Code Of Conduct for Governing Body 408KB
Code Of Conduct for Staff Members 267KB
Complaints Handling Policy Leaflet 2MB
Customer Charter Policy 117KB
Data Protection And Confidentiality Policy 155KB
Decoration Allowance Policy 208KB
Emergency Repair Guide 94KB
Entitlements Payments And Benefits Policy 165KB
Equality And Diversity Policy 170KB
Equal Opportunities Policy 129KB
Estate Management Policy 107KB
Fair Processing Notice 172KB
GDPR Recruitment And Selection Privacy Notice 113KB
Health And Safety Policy 39KB
Information Charging Policy 117KB
Maintenance Policy 216KB
Medical Adaptation Leaflet 349KB
Medical Adaptations Policy 398KB
Membership Policy 93KB
Mutual Exchange Policy 176KB
OVHA Rules 10MB
Pet Policy 97KB
Privacy Policy 131KB
Recharge Policy 258KB
Register Of Interests 78KB
Rent Collection And Arrears Policy 91KB
Repair Responsibilities 53KB
Rent Setting Policy 106KB
Standing Orders 152KB
Succession Policy 272KB
Tenant Participation Strategy 64KB
Void Policy And Procedures 269KB

About Us

  • Staff
  • Board
  • Policies
  • Annual Reports & Performance
  • Newsletters
  • Equality and Diversity
  • News
  • Events
  • Car Club
  • CardenEden
    • CardenEden - Growing Guides
    • CardenEden - Starting a Garden
    • CardenEden - Gardening on a Budget
    • CardenEden - What Gardening Can Do For You!
    • CardenEden - Weekly and Monthly Gardening Jobs
    • CardenEden - Cooking On A Budget
    • CardenEden - Foraging For Wild Food
    • CardenEden - Hints, Tips and Tricks
  • Work With Us
  • Freedom of Information
    • Guide to Information
    • FOI Request Form
    • Environmental Information Request
    • Data Protection
    • Record Management
    • Disclosure Log
  • Contact us
  • 114-116 Station Road, Cardenden, Fife. KY5 0BW
  • tel: 01592 721917 email: ovha@orevalleyha.org.uk
  • Ore Valley Housing Association is a registered social landlord with charitable status.
  • Financial Services Authority Reg. No. 2382 R(s)
  • Scottish Housing Regulator Reg. No. HCB 236
  • Scottish Charity No. SC 031773

© 2019 Ore Valley Housing Association

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