Paying My Rent
Your rent is due on the 1st of each month and should be paid in advance.
If it is easier to pay weekly or fortnightly you can do so, but please speak to your Housing Officer or use our live chat feature first.
You can pay your rent in the following ways:
- Payment Cards - SOCIAL HOUSING
We can send you an allpay.net card which can be used at any Post Office or shop displaying the Paypoint logo.
Click on the images below to find your most convenient payment location.
You can use allpay.net to pay over the telephone using a debit or credit card. Call the allpay.net 24 hour automated system on: 0330 041 6497 and have your card to hand. You will be guided through the process. You can also pay online using your debit card by logging into allpayments.net.
- Online Payments - SOCIAL HOUSING
To pay your rent online via Allpay please click here to be directed to their website. You will need a 16 digit payment reference number (PRN) along with your tenant number and will need to make an account with Allpay.
If you are unsure of what your PRN or tenant numbers are please contact our office on 01592 721917 and we can provide you this information.
- At Our Office - SOCIAL HOUSING
You can also make a debit card payment over the phone if you call our office on 01592 721917 - SOCIAL HOUSING ONLY.
We also can accept cash, cheques and debit card payments at our office - SOCIAL HOUSING ONLY.
- GoCardless Payments - MID MARKET RENT
Our MID MARKET RENT Direct Debits are administered by a payment system called CoCardless.
If you don't already have a Direct Debit set up you can do this now by using our online form.
If you would prefer to make a one-off BACS payment or set up a regular standing order our bank details are Ore Valley Enterprises Ltd - Account No 00180146 - Sort Code 83-16-44
If you need any assistance setting up an online payment, please call us on 01592 721917.
The amount of rent you pay has to cover the cost of:
- The day to day management and maintenance of our houses
- Improving properties – e.g. replacing kitchens, installing new windows, roofs, central heating systems and improving the energy efficiency of your home
- Paying back loans taken out to improve and build new houses
Difficulty Paying your Rent
You may sometimes have difficulty paying your rent. Help and advice is always available and we will make every effort to help if you are having financial difficulties.
If you know you will have difficulty paying your rent it is best to contact your Housing Officer or our Tenancy Support and Wellbeing Officer as soon as possible. If you prefer you can speak to us during office hours by using our live chat service. You can repay arrears by instalments at a rate you can afford, but only if this has first been agreed with us.
IF YOU DO NOT PAY YOUR RENT YOU COULD LOSE YOUR HOME.