This information is for social housing tenants only. If you are a Mid-Market Rent tenant, please go to the Mid-Market Rent section of the website.
Paying your rent is now easier than ever. The AllPay method is best, as this allows you to pay in lots of different ways. For ALL of these methods you will need with you your AllPay Tenant Card which you were given at the time of sign-up.
If you have lost your card, please phone the office on 01592 721 917. Head over to our Rent FAQs for more info and help.
Via The Website
If you wish to pay your rent online, you can do so by paying through the AllPay website. It's quick and easy to sign up, all you need is a valid email and your AllPay card number.
Via The App
For an even easier and more convenient way to pay your rent, you can download the AllPay App to your smartphone. Just search for “AllPay” in the app store, and follow the instructions on screen. This is available for Apple, Android and Windows phones.
Over The Phone
You can phone AllPay direct on 0870 243 6040, and they will process your payment over the phone.
You can also set up a Direct Debit to pay your rent, which means that your payments to come out of your bank account automatically on the same day of every month.
This enables you to sit back and relax, knowing your rent will be paid on time every month.
Don’t suffer in silence!
If you’re struggling to meet your payments, speak to our Tenancy Support Officer, Danielle who will help you to get you back on track through our Tenancy Support Service.
You can also seek independent advice from the Money Advice Service, their number is 0300 500 5000.