We are launching a new Tenant Portal in 2019 with many improvements over the current portal...

In November 2016 we launched our first Tenant Portal which allowed tenants who signed up to view their rent balance, view their repairs and update their contact details. While at the time this was a big step forward for us, there were limitations to the services the portal could provide.

In 2019 we will be launching a new and improved portal, along with a new website, which will provide an integrated new service where users can manage their tenancy directly online, report repairs, and view important dates & documents etc.

As part of the development of this new portal we are planning to create a login for all of our tenants to be sent out when it goes live. For those tenants who have provided an email address this information will be sent by email and for anyone else a letter will be sent with login details as well as a code that needs to be used to verify the user.

Ore Valley’s preference is to email login information and we would encourage anyone that would be interested in using the portal to ensure that we have an email address on our systems before the new portal is rolled out. We would also like to invite tenants to test the portal before it is fully made live. If you are interested in taking part in testing please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 01592 721917.