On this page you can find the policies and procedures that govern our day-to-day operations, our service level aspirations and underpin our customer-focused approach.

Attachments:
Download this file (2015.07.01 - Equal Opportunities Policy.pdf)Equal Opportunities Policy[ ]129 kB
Download this file (2015.07.01 - Equality and Diversity Policy.pdf)Equality and Diversity Policy[ ]170 kB
Download this file (2015.12.01 - Estate Management Policy.pdf)Estate Management Policy[ ]107 kB
Download this file (2016.02.01 - Customer Charter Policy.pdf)Customer Charter Policy[ ]117 kB
Download this file (2016.04.01 - Pet Policy.pdf)Pet Policy [ ]96 kB
Download this file (2016.06.01 - Mutual Exchange Policy.pdf)Mutual Exchange Policy [ ]175 kB
Download this file (2016.10.01 - Decoration Allowance Policy.pdf)Decoration Allowance Policy [ ]208 kB
Download this file (2017.02.01 - Succession Policy.pdf)Succession Policy [ ]272 kB
Download this file (2017.06.01 - Allocation Policy.pdf)Allocation Policy[ ]276 kB
Download this file (2017.06.01 - Rent Collection and Arrears Policy.pdf)Rent Collection and Arrears Policy[ ]85 kB
Download this file (2018.11.01 - Void Policy and Procedures.pdf)Void Policy and Procedures [ ]269 kB
Download this file (2019.10.30 - Recharge Policy.pdf)Recharge Policy[ ]258 kB
Download this file (CHP Leaflet.pdf)Complaints Handling Procedure Leaflet[ ]225 kB
Download this file (Medical Adaptation Leaflet.pdf)Medical Adaptations Leaflet[ ]348 kB
Download this file (OVHA Complaints Handling Policy.pdf)Complaints Handling Policy[ ]312 kB
Download this file (OVHA Emergency Repair Guide.pdf)Emergency Repair Guide [ ]94 kB