On this page you can find the policies and procedures that govern our day-to-day operations, our service level aspirations and underpin our customer-focused approach.

Attachments:

Equal Opportunities Policy	[ ]	129 kB
Equality and Diversity Policy	[ ]	170 kB
Estate Management Policy	[ ]	107 kB
Customer Charter Policy	[ ]	117 kB
Pet Policy	[ ]	96 kB
Mutual Exchange Policy	[ ]	175 kB
Decoration Allowance Policy	[ ]	208 kB
Succession Policy	[ ]	272 kB
Allocation Policy	[ ]	276 kB
Rent Collection and Arrears Policy	[ ]	85 kB
Void Policy and Procedures	[ ]	269 kB
Recharge Policy	[ ]	258 kB
Complaints Handling Procedure Leaflet	[ ]	225 kB
Data Protection & Confidentiality Policy	[ ]	154 kB
Fair Processing Notice	[ ]	172 kB
Medical Adaptations Leaflet	[ ]	348 kB
Complaints Handling Policy	[ ]	312 kB
Emergency Repair Guide	[ ]	94 kB
Privacy Policy	[ ]	131 kB